Ceramic mug with Donald from Skye logo.
Donald from Skye is committed to the quality of our products and the satisfaction of our customers. We will gladly accept the return of unworn, or defective merchandise with original tags and including all accessories, user manuals and any free gifts that came in the same package purchased from the United Kingdom Online Store. Using the original receipt, you may return product(s) for a full refund, in the original form of payment, within 30 days of the date your order was shipped. Any delivery fees on the original order are final and will not be refunded. The products returned to us must be in good condition. Should the products that you have returned to us not be in good condition, for instance due to them having been used, worn, damaged, or otherwise treated in such a way as to make resale impossible (including the removal of original tags or the loss of any accessories, manuals or free gifts that came in the same package), you will be charged for the resulting reduced value of the product(s).
We’ll send you an email confirmation letting you know that we have received your return and it is being processed.
Please allow 1-2 business days for us to process your return form the time it arrives at our warehouse. During our busy holidays periods, please allow a little more time.
You will be informed by email once the return process is completed and the refund is created.
Refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
Please note, returns that are not authorized will not be processed.